This blog explains Net Promoter Score (NPS). The connection between high NPS scores and sustainable growth occurs along two separate paths. First, high customer satisfaction leads to repeat use of your product. Second, delighted clients will refer your company to other potential customers.
Remote by Design: Hard Yards is Live Online
Schooled on drones and design
Out of Chaos: Visioning as a Skill
Vision, when seen through the lens of rhetoric, is really a story. And a persuasive story isn’t “innovative,” as we understand the word today; in fact, it is one of the oldest arts out there. This post offers an exercise that I learned at Leadership Arlington and taught by Susan Piedmont-Palladino meant to tap into the deeper parts of our cognition to help with articulating a vision.