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What is NPS? Just One Thing Matters In Customer Satisfaction

What is NPS?  Just One Thing Matters In Customer Satisfaction

This blog explains Net Promoter Score (NPS). The connection between high NPS scores and sustainable growth occurs along two separate paths. First, high customer satisfaction leads to repeat use of your product. Second, delighted clients will refer your company to other potential customers.

Remote by Design: Hard Yards is Live Online

Remote by Design:  Hard Yards is Live Online

Nothing beats co-located teams and face-to-face interaction…but our product development services come close. Our live online training and consulting content was built for a multi-national Fortune 10 corporation - we are remote by design.

Out of Chaos: Visioning as a Skill

Out of Chaos: Visioning as a Skill

Vision, when seen through the lens of rhetoric, is really a story. And a persuasive story isn’t “innovative,” as we understand the word today; in fact, it is one of the oldest arts out there. This post offers an exercise that I learned at Leadership Arlington and taught by Susan Piedmont-Palladino meant to tap into the deeper parts of our cognition to help with articulating a vision.